Support Squad

Resolve Tickets Faster Than Any Human Team

Handle inbound support across every channel. Your Support Squad resolves tickets, escalates intelligently, and keeps customers happy — with sub-minute response times.

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Support SquadActive

How are tickets looking today?

3 remaining. Resolved 48 today including 2 escalations. Avg response time: 47 seconds.

Any unhappy customers?

One flagged — order #4821 delayed 3 days. I sent a proactive apology with a 15% discount code. Customer replied positively.

What This Squad Does

A dedicated AI team handling the tasks that slow your business down.

Inbound Ticket Handling

Auto-triage and resolve tickets across email, chat, and WhatsApp in seconds.

Smart Escalation

Route complex issues to the right human with full context attached.

Knowledge Base Lookup

Instant answers from your docs, FAQs, and past ticket resolutions.

Multi-Channel Support

WhatsApp, Discord, email, and web chat — all handled from one squad.

Customer Sentiment

Track satisfaction in real time and flag unhappy customers before they churn.

Response Templates

Consistent, on-brand replies at scale with smart template selection.

See It in Action

A real example of how your Support Squad handles tasks autonomously.

Support SquadActive

Hi! I can help with your order. What's your order number?

Order #7291. Where's my package?

Found it. Your order shipped yesterday via FedEx. Tracking: FX-8847291. Expected delivery: tomorrow by 5pm.

Actually, I want to return it.

No problem. I've initiated a return for order #7291. You'll receive a prepaid shipping label at your email within 5 minutes. Refund processes within 3–5 business days after we receive the item.

Thanks, that was fast.

Happy to help! Anything else I can assist with?

Key Integrations

Connects to the tools your team already uses — plus 800+ more.

Zendesk

Intercom

Freshdesk

WhatsApp Business

Discord

Shopify

HelpScout

Slack

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